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Professional Growth 

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common interview questions and my anwsers

Blue Wall

Give me an example of a time you faced a conflict with a coworker. How did you handle it?

During my first semester as supervisor at the gym at Nova Southeastern University I had a conflict with another supervisor on staff. We were both new supervisors and establishing our own ways of leading shift. I was on her shift and she wanted to force us to clock out a little early so she could go home. Some of our other coworkers didn’t want to leave but she was using her position to make them feel they had to. I didn’t think this was fair, as was forcing subordinates to break policy and not make as much money. I decided to use my position to stand up for them and explained her how she was putting them in an unprofessional position. I even offered to stay with them and take over as supervisor. I was able to talk it out with her and got everyone to be able to stay without jeopardizing our work relationship quality. Also I allowed the other workers to stay the full time they signed up for and not get in trouble for leaving a shift early.

Blue Wall

Tell me about a time when you made sure a customer was pleased with your service.

When I was working in food and beverage at Universal Studios Orlando customer experience was one of the primary parts of my job. When you are working at a world class vacation destination customer service is key to success. There was one time in particular that I went the extra mile
for a customer. I was working a Christmas shift bringing food out to tables at one of the restaurants in Jurassic park. I decided to do my best to spread holiday cheer. Each time I came to each table I did a holiday greeting and made jokes related to Jurassic park. I also had a toy dinosaur clipped to my uniform to entertain kids. I set a goal to get at least one smile from each guest I served, which is not an easy feat at a theme park. As a result, guest enjoyed their meal and got a little respite from the stressful high paced family vacation schedule. I hope I created some special memories like the ones I had growing up at the theme parks.

Blue Wall

Tell me about a time an unexpected problem derailed your planning. How did you recover?

When I was on my spring break trip this year in Los Angeles I had a pretty stressful error. We were a full week into the trip in line for a ride at Universal and I got a call that our VRBO reservation had expired and we needed to remove our belongings. Apparently the app had made an error with our reservations. I told my travel party the situation and stepped out of line to handle it. I reached out to the VRBO owner to clarify the situation, apologize for the error, and create a solution. After open honest and humble communication I was able to get us another night and re-plan our night plans so that we had both a place to stay and we could still
go do the things we planned at night, although a bit delayed.

Blue Wall

Tell me about a time you had to relay on written communication to get your ideas across?

While working in one of my exercise and sports science classes at Nova Southeastern University I was working with a non verbal autistic child athlete. I did not have any experience with this type of client so this was a new challenge for me. Being kind and friendly, and having a sense of
humor, when writing messages back and forth was key. I also learned to keep things short and direct so that the kid didn’t have to wait forever to get direction or a response, its easy for kids to get bored. I leaned on the experience of my peers and put my best foot forward and was able to
complete the health evaluation and the kid seemed to enjoy the process. Because I didn’t give up I learned and developed my professional skills and created a pleasant health check to provide the kid with important information about his health status

Blue Wall

Tell me about a time you saw a problem and took initiative to correct it.

Further into my supervisor career at Nova Southeastern Universities' gym I had an employee I noticed made my female employees uncomfortable. First I had asked them how they felt to understand their situation and his actions. He was being unprofessional to the girls and as the leader of the work place it is my job to make sure everyone feels safe and supported. I noted his behavior so I could confirm if what the women was saying had truth. When I saw it was, I talked with him in private, honestly and openly, and got his feedback and whether or not he would be willing to try and change a few things. When It became clear he was not open to change I warned him that our workplace was not accepting of anyone who makes other people feel lesser or uncomfortable on purpose. Unfortunately the behavior continued so we had to let him go but I believe I gave him every chance to correct his behavior and served as a representative of my co-workers who might have been timid to speak about another person on staff, especially about sensitive material. The women on staff were not blamed for anything and they were provided with a work environment where they can come and feel safe and valued.

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Sample Cover Letter with Job Description

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Informational interviews 

Here are some interviews I conducted to get professional advice and improve my ability to ready myself for my future career after college ends. 

Rising Professional 

Former co-worker 

I interviewed a recent graduate of Nova Southeastern and she used to be a coworker at the RecPlex with me for two years. She is now working part time at the planet fitness and she does some accounting work because she studied math at NSU. I chose her even though her and career goal is not the same as mine because I really respect the way she carries herself professionally and she has been a mentor of mine professionally for some time. I have been super interested in her transition into the professional work force and seeing what I can learn from her like I did in our time together at NSU. She describes leadership at the planet fitness as similar to the kind at RecPlex. It is important to be firm and stand on your policies as gym clientele can be hard headed and resistant to rules. However, you still need to be friendly and engaging, working on building relationships that will keep people coming back. I find this is something I will definitely have to balance in my professional career. As a physical therapist, I will be asking people to do very challenging things and they will have a lot of resistance due to fear or pride. It will be my job to give them the structure to hold them accountable while also making sure they know I care about them as a person and that they succeed. She also talked about how leaders at the gym have to manage a staff with a lot of different talents because everyone has a specific position and teaches or trains a specific thing. Putting people in position that fits them best is crucial for their success. Although this can be intimidating or seem like there isn’t room to fit in I think this is a great kind of work environment as it has great room to create opportunity for yourself and lean into you strengths and lean on the strengths of others. She has somewhat limited global engagement in her daily career however she does have to work with a very diverse clientele living in south Florida. There is a wide variety of people who come to train and they all want o accomplish different things. It is her job to be open and adapt to help them succeed. This is of course something I will have to embrace living in a diverse community and especially because I hope my facility is open and welcoming to kind of person from anyone in the world. It would be cool if my facility was actually known for being welcoming and well equipped to help people from local and international backgrounds equally. I’d even love to promote internationalization in my facility in little ways like how they do in the office of international affairs with little flags on the wall. One thing I have always respected Jennie for is the way she has always commanded respect from her coworkers despite some of the challenges that come with being a minority female especially in a very male dominated industry. From her answer and our conversation this does not seem to have changed in her knew work environment despite the people in it becoming more experienced, and older which can often mean more prejudice nd resistant to change. I will definitely hang on to how she says she gets that respect. She told me she just always makes sure she is working as hard as anyone else, being as honest and fair with people as possible, and holding herself and others to a standard both can meet and be proud of. In my field their will always always always be someone with more schooling or more experience or who has higher profile clients and having Jennie’s ability to give and get respect will be vital to my ability to position myself for growth in my career. When it comes to strategies of breaking into the field she told me all the things I Know I need to work on and have been trying to work on. She reminded me of always making sure that people in the fields you want to work in know you and what you want and you have to be the person to introduce yourself and tell them. She has a phrase I like that goes “closed mouths don’t get fed”. I like that because its always easy to stay in your comfort zone or try and not rock the boat but as long as you do it respectfully it’s important to know when to speak up and let people know what you want. This is one thing I think I especially need to work on before I hit the professional world. I think That I have too much of a tendency to put my needs last or not tell people what I want and that often leads to unneeded sacrifice or missed opportunities. In my career every opportunity could be huge so it would suck to miss out on something just because someone didn’t know I wanted it.

Professional 

Physical Therapist 

I interviewed a physical therapist who I was connected with via a coworker at the Recplex. He used to see him back home. It was slightly intimidated to talk to a full on professional but It was very interesting and I think very useful. He was obviously very successful and I didn’t have any business critiquing his process because of his immense experience gap over me. Our talk was interesting and he has done a lot of things I find impressive. We discussed medical school and all of its hardships. I am very intimidated by medical school and I am not a good test taker and it will take over all of my time and require full effort from me all the time. He assured me it was very difficult but not impossible and gave me tips for ways to be successful. His main one was a common I have heard before and that is just time management. Obviously prioritizing the important stuff and making sure to plan your full schedule keeps things from getting out of hand or over looked. He also talked about the importance of trying to apply material in your daily life and not just memorize it from the lectures and text books. He said this would go a long way in be ready to answer hard questions on exams. I then asked him about leadership styles in his field and he told me about the way he has to walk a balance with patients. Obviously physical therapy involves people who have lost something and in order to get it back they have to work really hard and sometimes works through pain. So you have to make sure you lead them in a way that is structured but also supportive. The patient needs to know you care about them and their well being but they also need you to be firm enough with them to get them to do things that are very difficult. Working in the medical field also comes with working with people who have very specialized skills sets and years of education and trialing so he said it was important not to overstep your scope of practice and lead by delegation to other professional or staff that do things better or are trained to do things you cant. He didn’t have a lot of advice as far as global engagement but naturally seeing patients means he has to work with a lot of different kinds of people with different backgrounds. He said he simply treats all patients with the same respect and quality of care and the results speak for themselves. Every patient is different and needs a different approach but as long as you are committed to helping as much as you can they will be able to tell and be open to your assistance. I asked him what I should be doling right now to best prepare myself and he recommended getting as much hands on real world experience as possible and to diversify my experiences to see what I truly like best. The medical field has a ton of pathways and exploring as many as possible will allow me to see what does and doesn’t fit my goals. He was also just very well spoken and kind and held himself in a very professional manner. I will look to try and have the same welcoming but professional manner in my career as it helps make people feel calm and welcome but also you are a capable person and a valuable asset to them.

strengths

When asking friends and family these are a few of the things which came up most commonly as my list of strengths. I have selected a few which I belie I embody best and would like to be known for. I always want my actions and words to come across as coming from a good place and with the other person in mind.  I need to be aware that not every possible thing can be a strength no matter how hard I try so surrounding myself with other people who compliment my strengths will be the most beneficial.

Holding Hands

Kind 

Image by Lucrezia Carnelos

Smart 

Colorful Lights

Creative 

Family party

Honest 

Business Meeting

Good Leader 

Image by Daniel Thomas

Dedicated 

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